X-BULL Electric Winch 12000 LBS 12V Synthetic Rope SUV Jeep Truck 4WD

RETURNS

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, you can contact us at sales@xbullauto.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. We'll notify you via e-mail of your refund once we've received and processed the returned item.

SHIPPING

Free shipping on all orders, Shipping to continental United States. Excludes: Alaska/Hawaii, US Protectorates, APO/FPO.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping address you choose. Depending on the shipping you choose, shipping date estimates may appear on the shipping page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

X-BULL offer a 12 month warranty on Most products.

Warranty cover does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by X-BULL to provide service (not including standard periodic maintenance).

Consumable components (and accessories) such as winch motor, solenoids, chains, carry bags, batteries, hoses, grinding discs, belts, cables, ropes,wheels, blades, tubs, pads, nets etc. are not covered once used or for damage caused by general wear and tear.

Until the nature of any fault is determined, the resolution X-BULL can offer may vary. To assist with a quick resolution, photos and videos will generally be required to be emailed. Once the fault/issue is clarified, we may offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties. The replacement will be subject to the remainder of the original Warranty Period.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.