X-BULL offer a 12 month warranty on Most products.
Warranty cover does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by X-BULL to provide service (not including standard periodic maintenance).
Consumable components (and accessories) such as winch motor, chains, carry bags, batteries, hoses, grinding discs, belts, cables, ropes,wheels, blades, tubs, pads, nets etc. are not covered once used or for damage caused by general wear and tear.
Until the nature of any fault is determined, the resolution X-BULL can offer may vary. To assist with a quick resolution, photos and videos will generally be required to be emailed. Once the fault/issue is clarified, we may offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties. The replacement will be subject to the remainder of the original Warranty Period.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The buyer will be liable for all shipping costs associated with any warranty claim.