Should you wish to return a faulty item.Photos and/or videos of the item may also be requested to assist in the return process.
When a return is authorised, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered, which may include repairs, replacement items or store credit at our discretion.
To enable X-BULL to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase. Within 60 days of the customer purchasing the item, X-BULL may provide details allowing return of the item at no cost to the customer (where freight costs apply). Where the item was collected from our warehouse, the buyer is responsible to return the item at their expense. Following this 60 day period, the customer is responsible for the cost of returning the goods.
While many spare parts are stocked in Australia, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 6 days, a small number of difficult to order parts may require up to 2 weeks to arrive.
If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please see the following requirements:
1.We must be notified within 30 days of you receiving the item that you intend to return it. Al relevant returns information will be provided at this time.
2.The item must be returned at the buyers cost in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)
3.The item is securely packed to ensure it is received in original and re-saleable condition.
4.The item/s are NOT opened, used, worn or damaged, and are in perfect condition when received
5.Do NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
8.If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required
9.If you wish to take up this offer, please send us an message stating your order number, the item/s you wish to return, and the reason for the return. Our Customer Service team will respond and, if applicable, issue you a Return Authorisation (RMA) number. All other relevant information will be given to you at this time. X-BULL will not accept the return of any item/s without an RMA attached.
The buyer will be liable for all shipping costs associated with any warranty claim.